Service : An expense or an investment ?

Expenses are Sprint while investments are marathons.

Expense are meant to be cut down whilst Investments need nurturing.

Most Companies will look at service as an Expense & not as an area of Investment.

Value chain

Loyal Empowered People Create :

Customer Complaint handling -> Customer Satisfaction -> Customer Delight-> Customer Benefit -> CUSTOMER MIND SPACE


Personal centric people Create:

Personal mind space -> Personal benefit -> Personal Delight -> Personal Satisfaction -> Customer Complaint Handling

Stakeholder -vs- Shareholder

Stakeholders : are the people who work & strive to get profits

Share holders : are set of people who invest only to make profits

Shareholder define the value which comes in that cost of Stakeholder's squeeze... that's the paradox

Tribal Knowledge -vs- Bookish knowledge

Tribal knowledge: It the tacit knowledge gained by doing some thing hands on. It is passed across from generation to generation implicitly. This knowledge gets embedded in the DNA. This forms the foundation or start point for all books.

Books : Are an assimilation of the same Tribal knowledge. They edited & structured explicitly in a presentable manner.

Books lack the "Tacit" behind the knowledge. To learn "Tacit Part", respect people who have tribal knowledge & be willing to work with them to get you DNA corrected.

Rigidity -vs-Firmness

Rigidity : being stiff

Firmness : being determined

Being rigid is considered to be inflexible. Being firm is staying put with the purpose. To stay put with the purpose one needs to be flexible & adaptive too, which would be missing when you become Rigid.

simpler comparison Broom stick -vs- Binding wire. Wire is firm as it can flex, it still can hold things in place, however the stick, can only clean in a cluster & is held in place by a binding wire

Intellect - Vs- Experience

Young use the former more , while the older ones use the later better.....

Eventual result, The young have to spend time & intellect to acquire experience

Eventually Intellect is required to create the Experience & Experience to nurture Intellect.

Meaning full Titles

I read a blog / site which pointed to the underlying meanings of some important words

Jahan Panah : Shelter of the world

Chattra - Pathi : Roof bearer

This triggered some thinking & I thought about this

BOSS : Bearer Of Steady Soul

Bearer Of Steady Support